Support
Who answers, how to reach us and what to prepare before you write.
Who answers, and where
Free versions are answered on the WordPress.org forum, where the answer also helps the next person. Pro has its own form below.
Initace Product Personaliser
| Edition | Where to write | What it includes |
|---|---|---|
| Free | WordPress.org forum | Questions about using the free version, answered in public. |
| Pro | Support form on this page | Answers about Pro features, licences and invoices, by e-mail. |
- Answer time
- Pro: within two working days
- Anything else
- wordpress@initace.pl
Before you write
Three things let us answer at once instead of asking you back.
- The version of the plugin, of WordPress and of WooCommerce.
- The steps that lead to the problem, in order.
- A screenshot of the screen, sent by e-mail after your first message.